Citizenship OathSupportSupport
Help with Canada Citizenship Test: Oath (Citizenship), by Loyd Lab, an individual developer in the United Kingdom. Contact kimloydmail@gmail.com.
Apple subscription settings · Google Play subscriptions · Apple billing support · Google Play purchase support · Privacy Policy
How do I restore purchases?
Connect to the internet and use the same Apple or Google account used for the purchase. Open Me > Restore, or select Restore on the paywall. If Premium is still missing, email kimloydmail@gmail.com with your store order reference. Do not send payment card details.
How do I cancel the weekly subscription?
Manage or cancel in Apple subscription settings or Google Play subscriptions. Cancel at least 24 hours before the current period ends to stop automatic renewal. Uninstalling the app or deleting data does not cancel the subscription.
What is the difference between weekly and lifetime?
Weekly is $4.99 per week and auto-renews until cancelled. Lifetime is a $19.99 one-time purchase with no recurring charge. Neither offers a free trial. Both unlock everything and remove ads. Free access includes the first 10 questions of each chapter and lessons in chapters 1–2, with ads.
How do I change the help language?
Change your help language in the app settings. Optional help translations are available in Punjabi, Hindi, Simplified Chinese, Tagalog, Arabic, Spanish, Persian and Vietnamese.
Why are my reminders not appearing?
Check your reminder time in the app and allow notifications in your device settings. Study reminders are scheduled locally on your device, with no push server.
Why is lesson audio not playing?
Check your device volume and silent switch or silent mode, then try playing the lesson audio again. Lesson audio is bundled in the app.
Can I study offline?
Yes. Study content and lesson audio are bundled in the app. Purchase verification, restoring purchases, ads and analytics need an internet connection. Study records are stored only on your device.
How do I request data deletion?
Email kimloydmail@gmail.com to request deletion of your anonymous ID and associated server purchase data. If available, include your anonymous ID or store order reference so we can locate the record. Contact us before uninstalling if you need help identifying it. Local study data is removed by uninstalling the app. Deleting data does not cancel a subscription; cancel separately in store settings.
How do I contact support or request a refund?
Email Loyd Lab at kimloydmail@gmail.com for support. For a technical issue, include your device, app version and a description of the problem. Apple or Google handles refund requests through its purchase support service.